Project Type:
A secure application for channel partners, Defense & Security sector
Impact/Status:
Launching February 2025
Projected 50% reduction in turnaround time
Team & Role:
I was part of a 2-person UI/UX design team responsible for:
Information architecture and user flows
Interface design and prototyping
Working closely with MKU founder and development team
Project Overview:
MKU's international sales partners needed instant access to sensitive product information to serve clients effectively. We designed a secure platform that gives channel partners self-service access to product specs, documentation, and customization tools, reducing response times from 24+ hours to near-instant while maintaining strict security controls for defense-grade products.
Target User
Business Goal
Reduce operational burden on core sales team. Enable faster deal cycles to serve clients independently while maintaining security for sensitive defense products
User Goal
Access product information instantly during client meetings. Customize products on the spot and build confidence with comprehensive product knowledge
Slow Response Times
CPs waited 24+ hours for product documents, killing momentum with clients
Multiple Email Rounds
Each customization request required another back-and-forth, adding days to sales cycles
No Product Visibility
CPs couldn't explore the full catalog independently or find products without exact models
Security Risks
Sensitive defense product data stored in shared drives with no access control or audit trail
Resource Inefficiency
Core team spent hours responding to routine requests instead of closing deals
